Troubleshooting

Revoyse always says what went wrong in plain words. Here’s what the common messages mean.

Uploading

“This file isn’t a video or audio file Revoyse can read”: upload a recording, e.g. MP4, MOV, MP3 or M4A. A recording with no sound is refused too.

Too long, or too big: see the limits in Uploading.

Generating and editing

A key was turned down (red dot on Providers & keys): the key was revoked or is out of credit at the provider. Top it up or replace it. See AI keys.

“Generating failed”: click Try again. If only some scenes failed, Retry on those scenes runs just them again.

It’s waiting in line: others are generating or exporting; yours starts by itself.

An edit says “say where it belongs”: say where the new thing goes, e.g. “on the table”.

Exporting

It’s slow: an export takes a few minutes per minute of video, more at 4K or with cinematic graphics. Desktop One export at a time; others wait.

It failed: it says why; export again. If it keeps failing, contact us with the details from About (below).

Licence (Desktop and Team)

Message	What to do
needs to check your license once to start	Connect to the internet, then Check again on About.
couldn’t check your license for N days	Connect to the internet; Check again.
in use on 3 computers	Remove one on your Licenses page; Check again.
already in use on another server	Remove the old server on your Licenses page; Check again.
looks like a copy of another one	Remove the old server on your Licenses page; Check again.
has N people but its license covers M	Remove people on the Team page, or add users on your Licenses page.
was revoked	Contact us at support@ibadan.dev.

Logs

Desktop

Mac: ~/Library/Logs/Revoyse/revoyse.log
Windows: %LOCALAPPDATA%\Revoyse\logs\revoyse.log

Team docker compose logs revoyse (add -f to follow).